Have you ever believed in something, something you thought everyone else believed in as well; only to find out that in fact nothing could be further from the truth?
The recent Medibank Private ads, featuring chemo@home and showing nationally on TV, in cinemas, on the radio and at bus stops, have lifted the lid on the availability of our service. In the states where we have just started up (Melbourne, Sydney and Brisbane) this has resulted in an enthusiastic response and large number of enquires for our services. However, in Perth where we have had an established service for 5 years, it has led to nothing short of patient outrage.
Patients and their families are furious and very disappointed that our service has been available for 5 years, and they were not told about it or given the choice about where they received their treatment. The daughter who it has cost $60,000 in travel, parking and lost wages and then her job, because she needed to take her mum to hospital every 3 weeks for chemotherapy. The grandmother whose grandchildren have been put in day-care, because she can no longer look after them on the days she needs to go to hospital for her chemotherapy. Another daughter who said her elderly father was at the point of exhaustion from going to the hospital 4 times a month for 2 years, with his wife, who needed chemotherapy. They had been married 60 years and he couldn’t let her face it alone. Many of the stories we hear, are heartbreaking.