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Showing posts with the label Toby Hall

When healthcare is NOT about the patient.......

Have you ever believed in something, something you thought everyone else believed in as well; only to find out that in fact nothing could be further from the truth? Just after we started chemo@home 5 years ago, a very high up health executive said to us during a meeting, "It's not about the patients, don't bring emotion into this".  It was possibly the first time (but definitely not the last time) that such a jaw dropping statement like this was said to us. We had started chemo@home on the entire principle that treatment WAS ALL ABOUT THE PATIENT.  For us, the patient and their family are at the centre of everything we do.  Their choices, about their treatment, is what matters most. To find out that there were health managers and executives who put other concerns before the patient was, for us, mind blowing.  What are these concerns you might ask.... well let’s just say that a lot of emphasis is placed on a health services "activity", the nu...